Privacy Policy

This Privacy Policy explains how maîtrise Branding & Services (“maîtrise”, “we”, “our”, or “us”) may collect, use, store, and protect information when people visit our website, contact us, communicate with us through WhatsApp or other channels, or use services provided by maîtrise.

1. Information we may collect

Depending on how you interact with us, we may collect information such as:

• Name, business name, phone number, email address, and contact details you provide.
• Messages, inquiries, and other information you choose to send through WhatsApp, email, website forms, or other communication channels.
• Business information needed to provide requested services, including public business information and information supplied directly by the customer.
• Technical information related to use of our website or systems, such as IP address, browser/device information, logs, and security data where applicable.
• Transaction or payment-related information needed to confirm or deliver a service. We do not intentionally store full payment-card details on our website.

2. How we use information

We may use collected information to:

• Respond to inquiries and communicate with customers and prospects.
• Provide, maintain, support, and improve our services.
• Prepare business audits, digital recommendations, websites, automation, and related deliverables requested by customers.
• Operate customer support, follow-up, and service-improvement workflows.
• Protect our systems, prevent abuse, troubleshoot issues, and maintain security.
• Comply with applicable legal, regulatory, and contractual obligations.

3. WhatsApp communications

maîtrise may use the WhatsApp Business Platform to communicate with customers and prospects who interact with us or where communication is otherwise permitted. Messages may be processed through Meta’s WhatsApp Business Platform and our connected service infrastructure in order to receive, route, respond to, support, or record business communications.

We do not sell WhatsApp message content to third parties. People may ask us to stop sending non-essential communications at any time.

4. Artificial intelligence and automation

Some maîtrise services use artificial intelligence and automation to analyze business information, prepare drafts or recommendations, classify inquiries, support customer conversations, and improve internal workflows. Human review may be used where appropriate, particularly for important business, contractual, or customer-support decisions.

5. Service providers and third parties

We may use trusted service providers to operate our business and technology, such as hosting, cloud infrastructure, analytics, communication, AI, search, mapping, or payment-related services. These providers may process limited information on our behalf as necessary to provide their services.

6. Data retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, customer support, recordkeeping, security, legal compliance, and legitimate business needs.

7. Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, or disclosure. No online system can be guaranteed to be completely secure, so we cannot guarantee absolute security.

8. Your choices and requests

Depending on applicable law, you may be able to request access to, correction of, or deletion of certain personal information we hold about you. You may also ask us to stop certain communications. Contact us at hello@maitrise.net.

9. Children

maîtrise services are intended for businesses and adults. We do not knowingly design our business services for children.

10. Changes to this policy

We may update this Privacy Policy from time to time. The date shown at the top indicates when this policy was last updated.