AI agents built into the way your business already works. We start with a free 7-day audit of your real WhatsApp conversations, then take over the repetitive follow-up that costs you customers. Your team keeps every decision.
Meta Verified business Your number. Your approval.
We reply to incoming messages. Outgoing follow-ups need your approval and the customer’s permission.
THE AGENTS
Named for the heroes of ancient Lebanon.
Maîtrise is building a team of AI agents. Two are at work today and more are on the way.
Customer Care
Answers your customers on WhatsApp in your name and language, follows up after the visit with their permission, and brings every decision to your team.
Why Alissar?Alissar of Tyre, the princess who, by tradition, founded Carthage. She made a home where there was none.
aleph · the ox
Sales
Explains your offer, answers questions about it clearly, and hands the decision to a person.
Why Hiram?Hiram of Tyre, the king who traded cedar and craftsmen for wheat and olive oil to help build Solomon’s Temple.
kaph · the palm of the hand
Finance
Planned to help with payments, invoices and reports.
Why Ulpian?Ulpian of Tyre, the Roman jurist who defined justice as giving each person their due.
ayin · the eye
Marketing
Planned to help with campaigns, offers and content.
Why Ennion?Ennion, a first-century glassmaker usually placed in Sidon, who signed his work so the world would know whose it was.
pe · the mouth
Technical
Planned to help with setup, integrations and fixes.
Why Marinus?Marinus of Tyre, the Roman-era geographer who gave every place its latitude and longitude.
dalet · the door
IT
Planned to help with systems, access and security.
Why Cadmus?Cadmus, the legendary prince of Tyre said to have carried the alphabet to Greece.
taw · the mark
Names honour history. The agents are AI, never presented as people, and your team keeps every decision.
FREE 7-DAY AUDIT
Most owners know customers are slipping away, but not where. For one week we read your real WhatsApp conversations and show you, with your own numbers.
Your WhatsApp Business number is connected through Meta’s official setup, and you approve the access. During the audit nothing is sent to your customers.
How long customers waited, which messages were never answered, which follow-ups never happened and what happened after the sale or visit.
A branded PDF with the leaks ranked, what is in your control and what is not, how each would change with Maîtrise, and what it would cost at your real volume.
The audit is free. Where it finds problems we can solve, we offer a solution. Where it does not, you keep the report and owe us nothing.
Ask for your free audit
This week is free and separate from the paid plans. To keep the same weekly view afterwards, see the Audit plans. See the plans ↓
The report shows only what your conversations contain. It cannot see calls, walk-ins or other channels, and a quiet week gives a thinner picture. We tell you when that is the case.
AI, INTEGRATED
Not a generic chatbot placed on top of your business. We build the agents around the real problems the audit finds, and fit them into how your team already works.
Answering incoming messages, following up after a visit or purchase and sending agreed return reminders, in your business’s voice and within your rules.
Appointments, prices, refunds and any commitment made in your name go to your responsible person. The AI can propose, but it never decides.
Every action is logged, you receive a weekly report, the AI can be switched off for your business at any time, and customers can ask us to stop.
The AI works from your business’s identity, services and rules. We never present it as a person, and a human always sits behind the decisions.
MEET MAÎTRISE
We’re Maîtrise Business Systems, a customer-care service built in Lebanon, with our sights on the world.
We look after WhatsApp conversations on your behalf: welcoming a customer, answering a question, listening after a visit and following up when the time is right. We learn your business’s voice and work within the rules you approve.
Questions that need your decision come back to your chosen contact.
We learn your services, hours, tone and the questions customers ask. You choose the person we should contact when your team needs to step in.
We guide you through Facebook / Meta’s official setup. You select your WhatsApp Business number and approve the access. Customers speak to your business on that number, with Maîtrise handling the care you authorize.
We agree on replies, your Google review link and follow-up timing. For outgoing follow-ups, you share the details needed and the customer’s permission.
We handle incoming messages and approved follow-ups. Complaints, appointment requests and decisions are passed to your team when needed.
YOUR BUSINESS. EVERY STAGE.
Four moments. Four businesses. The same thoughtful care.
Clear answers about your hours, location, services and availability. The small things that make it easy to choose you.
Useful answers for someone who is still thinking. We help them take the next step without pressure.
We listen and pass concerns to your team. Decisions, remedies and personal attention stay with your business.
Return reminders at the intervals you approve, only when the customer has agreed.
AFTER THE VISIT
A short conversation can make a customer feel remembered. You approve the follow-up, and we take it from there.
Honest reviews, in the customer’s own words. We never write reviews, promise a higher rating or remove a negative one.
THE CONVERSATION FOLLOWS THE CUSTOMER
You don’t choose a language or write the messages. That’s our work.
Arabic script or Arabic in Latin letters—when they switch, we switch with them.
Voice notes are understood, with voice replies where they feel natural. Customers are never shown a transcript of their own message.
EVERY KIND OF MESSAGE
Whatever a customer sends on WhatsApp, the agent reads it and answers in context.
Understood as words
Described in words
First pages read
Turned into an address and map link
Never a guess. If something can’t be opened, the agent says so and asks for a few words or a voice note. Photos, files and locations can each be switched off for your business.
PLANS & PRICING
Two kinds of plan, so you can begin where it makes sense. The Audit shows what is really happening in your WhatsApp conversations. Customer Care steps in only where the audit shows a real problem.
Free, and separate from the paid plans. A first look at your own conversations.
Keep the facts coming every week. We read and report; we change nothing.
Added only where the audit shows a real problem. Your team keeps every decision.
MONTHLY PLANS
Both plans run month to month. Both end each week with a report on WhatsApp. Only one of them talks to your customers.
We read. We report. We change nothing.
Billed monthly. Pay once a year instead: $250 / year ↓
What you gainKnow where customers wait, go unanswered or are never followed up, with your own numbers, every week.
What we found, in plain words.
WhatsAppLayout example only. The figures are blank on purpose: every report carries your own numbers.
We reply. We follow up. You decide.
Subscription billed monthly. Pay once a year instead: $500 / year ↓
+ $0.10 per message sent
Paid from your prepaid wallet. Messages your customers send to you are free.
What you gainCustomers get an answer and a follow-up. Your team gets time back for the decisions only it can make.
What was handled, and what needs you.
WhatsAppLayout example only. The figures are blank on purpose: every report carries your own numbers.
PAY ONCE A YEAR
Yearly plans are billed once a year, in advance. Everything else stays exactly the same.
Billed once a year, in advance.
Instead of $300 over 12 monthly payments.
1 payment12 months
Subscription billed once a year, in advance.
+ $0.10 per message sent
Paid from your prepaid wallet. Messages your customers send to you are free.
Instead of 12 monthly payments of $49.
1 payment12 months
The $0.10 per message is paid from your prepaid wallet, so you can see what messaging costs as it happens.
Add funds to your prepaid wallet.
$0.10 comes off the balance for each message we send. The balance never goes below zero.
Every message is listed in the usage report, marked as paid from the wallet.
The wallet pays the $0.10 per message of the Customer Care plans. Audit plans send no messages to your customers.
Ask about the walletLayout example only. The figures are blank on purpose.
A MONTHLY EXAMPLE
Enter a whole number from 0 to 100,000.
Illustrative calculation using the published rate.Not sure? Start with the free 7-day audit. It is separate from the paid plans.
Ask for your free auditMonthly plans are billed monthly. Yearly plans are billed once a year, in advance. The $0.10 per message is paid from your prepaid wallet; a message the wallet did not pay is billed on the invoice, monthly, in arrears. See the Terms for the details.
GETTING STARTED
We guide the connection and prepare the care with you.
Connect your own WhatsApp Business number through Meta’s official setup. You review and approve the access.
What you do, what customers need to know, and how you like to speak to them.
When a check-in is useful, when a return makes sense, and the contact you approve.
We use your business’s own link. If needed, we help you claim and correct your Google Business Profile.
Yes. AI agents write the replies and do the routine follow-up, fitted to your business’s identity, services and rules. They do not decide appointments, prices, refunds or commitments: those go to your responsible person. Every action is recorded, and the AI can be switched off for your business at any time.
Each agent is named for a hero of Phoenician or Roman-era Lebanon, so they are easy to tell apart and that history stays in view. They are AI agents, never presented as people, and a person always keeps the decisions.
For one week we read your business’s WhatsApp conversations, with your approval and through Meta’s official connection, and measure where customers wait, go unanswered or are never followed up. You receive a written report. Nothing is sent to your customers during the audit, and the report is free whether or not you continue.
No. We reply when customers write. We initiate a conversation or send a scheduled follow-up only after your approval and with the customer’s permission. Customers can ask us to stop.
No. The conversation happens on WhatsApp, using the messages and voice notes they already know.
Yes. We guide you through Meta’s official connection process, called Embedded Signup. You connect your own WhatsApp Business number and review the permissions yourself. We handle incoming messages on that number. Outgoing follow-ups still need your approval and the customer’s permission.
Maîtrise has completed Meta’s business verification and holds Meta Verified status. These confirm our business identity. Your own WhatsApp Business number connects through Meta’s official setup, where you review and approve the access.
Maîtrise handles the conversation on your behalf through your connected WhatsApp Business number, using your business’s name, tone and approved instructions.
We listen and tell your business so your team can help. We do not invent a resolution or make a refund, booking or other business commitment without your authority.
Yes, for customer care and agreed return reminders. We do not provide medical advice or discuss diagnoses or treatment details.
No. We share your own Google review link for honest feedback, whatever the customer’s experience. We never write reviews, promise a higher rating or remove negative reviews.
Yes. Permission is a natural question in the conversation. A customer can decline, change their mind or ask us to stop, and we respect that.
Audit: $25 per month or $250 per year. Customer Care: $49 per month or $500 per year, plus $0.10 for each message we send on your behalf, paid from your prepaid wallet. Monthly plans are billed monthly and yearly plans once a year in advance. Your invoice carries the subscription and a usage report of every message sent. Messages your customers send to you are free. The free 7-day audit is separate from the paid plans.
The Audit reads your WhatsApp text messages and sends you a weekly report on WhatsApp covering what we audited and what we found. We edit nothing, send no messages to your customers and make no replies. Customer Care covers everything else: replies to incoming conversations, after-sales follow-up with your approval and the customer’s permission, your own Google review link, permission remembered and handoff to your team.
Customer Care messages cost $0.10 each and are paid from your prepaid wallet. You top it up, each message we send is deducted, and every message appears in the usage report on your invoice, marked as paid from the wallet. The wallet never goes below zero. If the wallet did not pay for a message, that message is billed on the invoice instead. Audit plans send no messages to your customers.
THE NEXT CONVERSATION IS OURS
+961 81 954 136