Data Deletion Instructions

If you have interacted with maîtrise through our website, WhatsApp Business, Meta services, email, or another connected service, you may request deletion of personal information that we hold about you, subject to applicable legal and recordkeeping requirements.

How to request deletion

1. Contact maîtrise using the business contact email or contact method published on our official website.
2. State that you are requesting data deletion.
3. Provide enough information for us to identify the relevant record, such as your name, business name, phone number, or email address used when contacting us.
4. Do not send passwords, access tokens, payment-card details, or other unnecessary sensitive credentials.

What happens next

We will review the request and may ask you to verify that you are the person associated with the information. Where deletion is appropriate, we will delete or anonymize the relevant personal information from systems under our control within a reasonable period.

Information we may retain

Some information may be retained when necessary for legal compliance, security, fraud prevention, dispute resolution, accounting, contractual obligations, or other legitimate recordkeeping requirements.

Third-party platforms

Deleting information from maîtrise systems does not automatically delete information independently held by third-party platforms such as Meta, WhatsApp, Google, payment providers, or hosting providers. Requests relating to data held directly by those services may need to be submitted to the relevant provider.